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Buy from you?

Dick Turpin - Mon, 21/07/2014 - 13:55
Customer: "Hi, we are a customer of yours, we bought our PC's from you and have broadband and email from you."
Me: "OK"
Customer: "I've been on the Dell and HP website and I need a square monitor not one of those widescreen ones. Can you tell me where I can buy one from?"
[Are you for fooking real mate?]
Me: "From me."
Customer: "Oh? Umm? OK. Can you tell me what you can get?"
Me: "What size do you want?
Customer: "Let me measure this one, 19" inches. How about a 21" inch one."
Me: "I'll get a price and come back to you."
Customer: "Well price will be important."

I sometimes wonder if people know what comes out of their mouth or more importantly do they care what comes out of their mouth? Not only did he want me to tell him where to buy from, obviously not giving me the sale but then has no shame in trying the old "You'd best sharpen your pencil" routine, for one monitor I hasten to add!

Debian http_proxy setting

David Goodwin - Fri, 18/07/2014 - 15:58

Need to set a HTTP proxy within a Debian system ?

Assuming your proxy server is on and listening on port 3128, then the below may help …

( If you need authentication you can use username:password@ like you would in an old style web browser – e.g. http://username:password@ )


Add /etc/profile.d/proxy.sh containing

export http_proxy= /etc/apt/apt.conf.d/99HttpProxy

Add /etc/apt/apt.conf.d/99HttpProxy containing

Acquire::http::Proxy ""; /etc/wgetrc

Edit /etc/wgetrc and add

http_proxy =

(some system commands rely on wget, and may not otherwise use an environment variable, e.g. debootstrap; the http_proxy setting should be present by default but commented out).

I've been hacked!

Dick Turpin - Thu, 17/07/2014 - 14:57
Customer: "We've been hacked! We had an email from a client telling us to pay someone which we did and now our client says they never sent the email."
Engineer: "You've not been hacked. You've followed an instruction."


Community Leadership Summit and OSCON Plans

Jono Bacon - Thu, 17/07/2014 - 01:44

As many of you will know, I organize an event every year called the Community Leadership Summit. The event brings together community leaders, organizers and managers and the projects and organizations that are interested in growing and empowering a strong community.

The event kicks off this week on Thursday evening (17th July) with a pre-CLS gathering at the Doubletree Hotel at 7.30pm, and then we get started with the main event on Friday (18th July) and Saturday (19th July). For more details, see http://www.communityleadershipsummit.com/.

This year’s event is shaping up to be incredible. We have a fantastic list of registered attendees and I want to thank our sponsors, O’Reilly, Citrix, Oracle, Mozilla, Ubuntu, and LinuxFund.

Also, be sure to join the new Community Leadership Forum for discussing topics that relate to community management, as well as topics for discussion at the Community Leadership Summit event each year. The forum is designed to be a great place for sharing and learning tips and techniques, getting to know other community leaders, and having fun.

The forum is powered by Discourse, so it is a pleasure to use, and I want to thank discoursehosting.com for generously providing free hosting for us.

Speaking Events and Training at OSCON

I also have a busy OSCON schedule. Here is the summary:

Community Management Training

On Monday 21st July from 9am – 6pm in D135 I will be providing a full day of community management training at OSCON. This full day of training will include topics such as

  • The Core Mechanics Of Community
  • Planning Your Community
  • Building a Strategic Plan
  • Building Collaborative Workflow
  • Defining Community Governance
  • Marketing, Advocacy, Promotion, and Social Media
  • Measuring Your Community
  • Tracking and Measuring Community Management
  • Conflict Resolution
Dealing With Disrespect

On Tues 22nd July at 10.40am in Expo Hall A I will be providing an Office Hours Meeting in which you can come and ask me about:

  • Building collaborative workflow and tooling
  • Conflict resolution and managing complex personalities
  • Building buzz and excitement around your community
  • Incentivized prizes and innovation
  • Hiring community managers
  • Anything else!
Office Hours

Finally, on Wed 23rd July at 2.30pm in E144 I will be giving a presentation called Dealing With Disrespect that is based upon my free book of the same name for managing complex communications.

This is the summary of the talk:

In this new presentation from Jono Bacon, author of The Art of Community, founder of the Community Leadership Summit, and Ubuntu Community Manager, he discusses how to process, interpret, and manage rude, disrespectful, and non-constructive feedback in communities so the constructive criticism gets through but the hate doesn’t.

The presentation covers the three different categories of communications, how we evaluate and assess different attributes in each communication, the factors that influence all of our communications, and how to put in place a set of golden rules for handling feedback and putting it in perspective.

If you personally or your community has suffered rudeness, trolling, and disrespect, this presentation is designed to help.

I will also be available for discussions and meetings. Just drop me an email at jono@jonobacon.org if you want to meet.

I hope to see many of you in Portland this week!

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